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    Shipping & Returns

    Shipping your package

    In case of unavailability of the ordered product, the buyer will be informed by email to the address indicated on the order or directly by telephone.
    Beyond a period of 30 days from the date of The order, the buyer may request the cancellation of the order and the refund of the price.

    - Delivery France Metropolitan :

    Ad1 Airsoft - Shipping Charges France

    Unless otherwise stated, delivery is made to the address you indicated when ordering. No merchandise will be shipped before full payment of the order. Any bank payment centers concerned will have given their payment agreement in advance. Except in special cases or unavailability of one or more items, the ordered items will be delivered in one go.

    We recommend that you check on receipt of the correct conformity of your order, in case of worry, thank you to contact us with our customer service: [email protected]

    SI at the time of delivery, the original packaging is damaged, torn open, then you must check the condition of the items. If they have been damaged, you must refuse the parcel. Upon receipt of the item and after finding the damage, we will make the exchange, credit or refund, according to your choice. Therefore, you must not throw away items.

    Delivery times are indicative only if, exceptionally, we are committed to a specific delivery date. In case you choose to pay by bank check or bank transfer your order will only be processed when the amount of the order is definitively cashed and the deadlines applicable are those of the day of the collection funds.

    -You can be delivered:

    • at home
    • To another particular address you indicate.

    If you wish to make a gift order, please indicate it in the delivery notes. We will send you a confirmation email and the parcel will then be sent to this particular address with a sending slip without price. Except in special cases or unavailability of one or more items, the ordered items will be delivered in one go.

    - Delivery Europe Community:

    AD1 delivers from the following countries: Austria, Belgium, Denmark, Germany, Great Britain, Italy, Luxembourg, Netherlands, Portugal. For Switzerland, delivery is subject to customs duties.

    - Delivery Outside Europe Community:

    AD1 does not deliver in countries outside the Community. Except in exceptional cases. You should then contact us by email.


    The customer has a withdrawal period of 14 clear days from receipt of the item to return, at his expense to the company DOLOMEDE, the products, for exchange or refund. In case of exercise of the right of withdrawal, the customer will have the choice of asking, either the refund of his order, except the expenses of return which he has engaged, or the exchange of products (the expenses of ports Engaged for this new expedition remaining at his charge). Any request for exchange or refund must be made by post. The products must be returned in new condition and in their original packaging in perfect condition to:

    117 Avenue Pierre et Marie Curie
    45800 Saint Jean de Braye


    We will ask you to attach a photocopy of the purchase invoice. References in "postage paid by the recipient" or "against reimbursement" will be refused.

    For any return related to the After-Sales Service you can contact the After-Sales Service who will reply to you as soon as possible and will notify you of the items to be returned if it fails to resolve the remote failure at the e-mail address: [email protected]

    The shipping costs incurred for this new expedition are the responsibility of the customer. All articles are covered by a one year warranty according to article 1641 of the Civil Code. This applies to any manufacturing defects or hidden defect , are not taken into account the breakages and breakdowns due to misuse, wear parts, guns jams, modifications on the articles As well as any dismantling by a third party will void the warranty.

    The company AD1 explicitly extends the guarantee from 1 year to 2 years free of charge under the same conditions from 1 January 2013 only for replicas on a promotional basis and on a temporary basis, it undertakes to notify its customers on the homepage In the event of the end of the offer.

    For the returns in SAV thank you to think well to send the 4 documents allowing the good follow-up of your SAV to know:

    • A copy of your invoice
    • The detail of the breakdown
    • A precise listing of the items returned (Ex: battery 1500 / 8.4vmini, battery charger, M15A4 rifle etc ...)
    • Clearly mark on your package the order number related to the purchase.

    Here is the return address:

    117 Avenue Pierre et Marie Curie
    45800 Saint Jean de Braye


    The return of goods is at your own expense, risk and peril. Products returned by carrier without physical protection or badly protected can not benefit from the guarantee, in the same way as the products damaged, worn or soiled. It is therefore your responsibility to ensure that you protect and ensure the product (s) returned during transport.